Support

Got a question or running into trouble? Email is the fastest way to reach me — usually a same-day response.

CONTACT

support@groovepocket.app

FREQUENTLY ASKED

How do I restore a previous Groove Pocket+ purchase?

Open the app, tap the Settings gear icon, then "Upgrade to Pocket+" → "Restore Purchase." Make sure you're signed into the same Apple ID you used for the original purchase.

Why aren't my badges/lessons syncing to my other device?

iCloud sync requires both devices to be signed into the same iCloud account with iCloud Drive enabled. Open Settings → [your name] → iCloud and check that "iCloud Drive" is on. The first sync after install can take up to a minute.

Why is my streak counter wrong?

Streak counts consecutive days where you logged at least one practice session. Completing a Train lesson auto-creates a log entry. Manual log entries also count. Time zone changes can occasionally shift the day boundary — let me know if you see this.

Can I export my practice log?

Yes — Pocket+ users can tap the share icon in the Log tab to export all entries as a CSV file. Open it in Numbers, Excel, or any spreadsheet app.

How do I lower the metronome volume?

The metronome respects your iOS system volume. Use the device volume buttons or the system volume slider while the metronome is playing. Per-voice volume controls are coming in a future update.

Does the app work offline?

Yes — practice, lessons, and the log all work fully offline. iCloud sync resumes when you reconnect.

Will my purchase work on a new iPhone?

Yes. Groove Pocket+ is tied to your Apple ID. Sign in with the same Apple ID on the new device, install Groove Pocket, and the app will recognize the purchase automatically.

FOUND A BUG?

Email support@groovepocket.app with:

FEATURE REQUESTS

Always welcome. Email support@groovepocket.app. The roadmap is shaped by what real users ask for.